Frequently asked question - Novotel V2 demo site

Which are check-in and check-out time limits?

Check-in time is from 3:00 PM onwards, and check-out time is by 12:00 PM. Should you require an early check-in or late check-out, please inform us in advance, and we will do our best to accommodate your request, subject to availability.

What happens on late arrivalat the hotel?

If you’re arriving late, don’t worry! Our reception is open 24/7 to assist you. Just let us know your estimated arrival time, especially if it’s after midnight, and we’ll ensure your check-in is smooth and your room is ready. Our staff will be happy to help with any requests or transportation needs.

Is breakfast included? Which kind of breakfast will be served?

Yes, breakfast is included with your stay. We offer a delicious and varied breakfast buffet with a selection of fresh fruits, pastries, local and international dishes, and hot options like eggs, bacon, and freshly brewed coffee. You can enjoy your breakfast in our restaurant, with both indoor and outdoor seating available. For guests who prefer breakfast in the privacy of their room, in-room dining options are also available.

Is the hotel equipped with facilities for disabled guests?

Yes, our hotel is fully equipped with facilities to accommodate disabled guests. We offer accessible rooms with wider doors, step-free entrances, and bathrooms designed for comfort and convenience. Additionally, there are ramps, elevators, and other features throughout the hotel to ensure easy access for all guests. If you have any specific requirements, please let us know in advance, and we will do our best to accommodate your needs.

Are pets allowed? Does pet allowance require an extra cost?

Yes, we welcome pets at our hotel! We understand that pets are part of the family, and we offer pet-friendly accommodations to ensure both you and your furry friend have a comfortable stay. There may be an additional charge for bringing your pet, and we kindly ask that pets are kept on a leash or in a carrier when outside of the room. Please inform us in advance about your pet’s visit, so we can provide any necessary arrangements.

Is Wi-Fi Internet access available? Is it free?

Yes, Wi-Fi Internet access is available throughout the hotel. We are pleased to offer complimentary Wi-Fi to all guests, ensuring you stay connected during your stay. Whether in your room, in public areas, or at the pool, you can enjoy seamless internet access at no extra charge.

May I pay with a credit card?

Yes, we accept major credit cards, including Visa, MasterCard, and American Express. You can conveniently settle your bill using your credit card at check-out. Please note that we may also accept debit cards, depending on the card type and your bank’s policies.

ROOMS

Is breakfast included? Which kind of breakfast will be served?

Is the hotel equipped with facilities for disabled guests?

Yes, our hotel is fully equipped with facilities for disabled guests. We offer accessible rooms with wider doorways, grab bars in bathrooms, and other features to ensure a comfortable and safe stay. Additionally, there are ramps and elevators for easy access to all areas of the hotel. Please inform us in advance if you have specific requirements, and we will do our best to accommodate them.

AMENITIES & SERVICES

Is a children-area available? Do you provide a baby-sitting service?

Yes, our hotel features a dedicated children’s area, designed to provide a safe and enjoyable environment for younger guests. Additionally, we offer a professional babysitting service upon request. Please let us know in advance if you would like to reserve this service, and we will ensure your children are well cared for while you enjoy your stay.

Are there any benefits for children?

Yes, we offer several benefits for children to make their stay more enjoyable. Kids under a certain age can stay for free, and we provide complimentary access to our children’s play area. We also offer special children’s menus at our restaurants, along with fun, family-friendly activities. Additionally, children can take part in special events and programs designed for their age group during their stay.

Is there any extra-cost?

Some services and amenities for children, such as baby-sitting or special children’s activities, may incur an additional cost. However, many of our family-friendly offerings, including the children’s play area and certain meals, are complimentary for families staying with us. Please inquire at reception for specific details regarding extra-cost services.

Which languages does the hotel staff speak?

Our hotel staff is multilingual and can communicate in several languages, including English, Thai, Spanish, French, and German. We aim to make every guest feel comfortable and ensure a seamless experience during their stay. If you require assistance in a specific language, feel free to ask at the reception, and we will do our best to accommodate your needs.

Is a restaurant available at the hotel or does the hotel have an agreement with a local restaurant?

Yes, the hotel features its own exquisite on-site restaurant, offering a diverse selection of international and local cuisine. We also have partnerships with nearby local restaurants for guests who wish to explore additional dining options during their stay. Whether you prefer to dine in the comfort of our hotel or venture out to nearby eateries, we ensure a delightful culinary experience to suit every taste.

Is a laundry service available?

Yes, the hotel offers a laundry service for your convenience. We provide both laundry and dry-cleaning services to ensure your clothes stay fresh and clean throughout your stay. Simply contact the front desk, and our staff will assist you with your laundry needs.

LUGGAGE

Is a luggage deposit available at the hotel?

Yes, the hotel offers a luggage deposit service. If you arrive before check-in time or need to store your luggage after check-out, our staff will be happy to assist you. You can safely leave your belongings with us while you enjoy the surrounding area or await your next destination.

ACCESS

Is parking available at the hotel? Is it free? Should it be reserved in advance?

Yes, parking is available at the hotel. While we offer free parking for our guests, spaces are limited and subject to availability. We recommend reserving a spot in advance, especially during peak seasons, to ensure convenience and avoid any inconvenience upon arrival.

Is a shuttle bus service available for major spots? (railway station, airport, city center)

Yes, the hotel offers a shuttle bus service to major spots such as the railway station, airport, and city center. This service is available for your convenience and can be arranged in advance at the reception. Please note that availability may vary depending on the schedule, and additional charges may apply.

DISABLED GUESTS

The hotel is fully equipped with facilities for disabled guests to ensure a comfortable and accessible stay. These include accessible rooms with wider doorways, grab bars in bathrooms, and lowered amenities to accommodate mobility needs. The hotel also offers ramps, elevators, and designated parking spaces for easy access. Should you require any specific assistance during your stay, our staff is available to provide support. Please feel free to contact the hotel in advance to make any necessary arrangements for your comfort.